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Who is the Worst UK Pay TV Provider?

Paul Johnston 24/01/2013 11:56:19

Who is the Worst UK Pay TV Provider?


According to Ofcom, the communications regulator, BT Vision received the most customer complaints of all UK pay television services. The regulator reported that BT vision, which recently acquired rights to show Premier League football games along with Sky, received 27 complaints for every 100,000 customers.

The majority of the complaints were linked to billing and sales, rather than technical issues related to the customer viewing experience.

By comparison, Virgin received seven complaints per 100,000 customers and Sky only received three.

A spokesperson for BT Vision commented:

"From spring 2012 we began to add more new customers than Sky and Virgin combined - when you have more new customers you see more problems in early life," it said in a statement.

"Where customers have experienced problems, we have identified and fixed the causes.

"Calls to our technical helpdesk have now fallen to their lowest levels since 2006, when we launched BT Vision. We are pleased that Ofcom has also noted that our service is improving."

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Paul Johnston


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