According to Ofcom, the communications regulator, BT Vision
received the most customer complaints of all UK pay television
services. The regulator reported that BT vision, which recently
acquired rights to show Premier League football games along with
Sky, received 27 complaints for every 100,000 customers.
The majority of the complaints were linked to billing and sales,
rather than technical issues related to the customer viewing
By comparison, Virgin received seven complaints per 100,000
customers and Sky only received three.
A spokesperson for BT Vision commented:
"From spring 2012 we began to add more new customers than Sky
and Virgin combined - when you have more new customers you see more
problems in early life," it said in a statement.
"Where customers have experienced problems, we have identified
and fixed the causes.
"Calls to our technical helpdesk have now fallen to their lowest
levels since 2006, when we launched BT Vision. We are pleased that
Ofcom has also noted that our service is improving."
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