UK banking giant RBS-NatWest is still struggling to fix their IT
system problems. These have have left millions of people without
access to cash, or failed transactions on their personal and
business bank accounts. Many people who do not bank with
RBS-NatWest are still affected as they haven't been paid by
ex-partners, customers, or by employers.
The unspecified problem first appeared on Wednesday night and
developed into a major problem for many people yesterday as wages,
benefits or BACS transfers from companies failed to be paid into
accounts in Ulster Bank, RBS and NatWest.
The latest information Watch My Wallet has is that around 1000
Nat West and RBS branches will open over the weekend to help
customers. Some account holders have posted on Twitter and Facebook
that their money has arrived today and their online balances are
now correct. Others are still in financial limbo and struggling to
borrow cash to survive.
The RBS group has also issued a statement saying `no customers
will incur any bank charges for delayed or failed payments.'
However, there's no word on compensation, especially to
businesses who may have lost work due to having their bank accounts
effectively frozen for 2 days.
`TRIED TURNING IT OFF AND ON AGAIN?'
Reaction today on Twitter
has been fairly harsh, with many customers annoyed that RBS have
done very little to answer the thousands of queries to their
twitter accounts @RBS_help and @NatWest_help
At the time of writing @RBS_help hadn't tweeted for 18 hours,
despite a storm of protest and questions.
Alex MacColl asked; "Who else hasn't got any money today
thanks to our friends in RBS/NatWest?"
TrippyArsenal tweeted "Any chance of a reply?"
Micheal Heaven said; "Thanks for no communication and a 40m
A Fake Ken Barlow account tweeted; "Dear NatWest; tried
turning it off and on again?"
Watch My Wallet also tweeted RBS/NatWest
suggesting they offer practical advice for those buying food or
fuel, or how to deal with the non payment of bills. Again, there
was no reply.
AVOID 0800 CHARGES
If you are a Nat West customer and need to call from a mobile
then try using 01268 508 018 for Gold/Classic card holders, or
01702 278 562 for Black card holders, instead of the 0800/0870
If you have the 08 Wizard app on
your phone it should provide alternative UK landline numbers to
avoid you being charged by your mobile network provider.
Have you been affected? Post a comment